Hi everyone,

This is a wonderful interactive session. Resources used throughout are available on the course StudyDesk within this week’s industry presentation folder. What did you glean from this presentation?

Kylie Stafford brings energy and passion to this week’s presentation. There is so much to take out of it. I have not had the opportunity to chunk the video into smaller digestible bits as yet, so just watch in your own timings and come back to it when you feel like it.

Kylie’s approach is all about de-escalation and building positive relationships.